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2.8

I went to Hannaford's to return a few items, I bought a salad that my fiancé described as "being sprayed by a skunk." I wasn't sure if it was the feta cheese or the lettuce itself, so I returned both, both being Hannaford's products. When I returned the items and presenting a receipt, the clerk delightfully informed me that they were both Hannaford products and I am entitled to double my money back.

As I finish up the transaction I was surprised that I received double my money back because a ways back, my fiancé and I were returning some other inferior Hannaford's products. Probably a year before this incident. When asking about double the money back, since it is an inconvenience to drive back to the store to return items I just purchased, the clerk informed me that they no longer honor the double the money back guarantee because people were "taking advantage of it." My fiancé and I were both notably upset because we felt like those comments were directed at us even though in 2 1/2 years shopping at that particular Hannaford, it was maybe the second time that we had tried to return anything, and for good reason. So the impression I now have is that we did receive double our money back and the clerk pocketed the money.

Even if that isn't the case, the clerk still treated us as if we were some sort of welfare recipients trying to scam the system for extra money. It's not like we were paying with food stamps, and if we were that money would've gone back to the food stamp card in any case. So it's not like we were patrolling Hannaford looking for a scam for drug money. We were just looking for what Hannaford had promised us by buying their products to begin with, guaranteed quality.

If that quality.

If the quality wasn't met, the inconvenience of returning the product to the store and making an extra trip would be offset with double our money back for each product that was not quality. So Hannaford should keep track of their clerks and what they're telling customers especially since the "double your money back" policy has been in place the whole time .

Reason of review: Poor customer service.

Location: Lee, New Hampshire

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Daveion Net

I got the same treatment today. I knew that there was not a double money back policy for non-Hannaford brands, but the front manager rang it up that way.

I was already being treated as though I was everything negative you describe. This was the Rockland, Maine Hannaford. I started to tell him, again, that that wasn't the policy, but I just wanted out of there. I know there is a staff shortage, but how many of us had temp jobs where we had to learn the rules pretty much instantly, and abide by them.

So, in perpetuity, to this guy, and, I'll say, the cashier, too, I will be see as "one of those." If I did not need to buy groceries, I would never go there again. I'm also fed up with all the hidden special "loyalty" deals that Shaw's is pulling. Again, if I did not have to eat, I would never go there again either. I'm still debating going back to the store to give the manager half the money back.

That would be stupid, as he won't "get it." and would probably figure I had a guilty conscience. Who needs this?

Guest

Sounds like you got "double your money back" this time and were not satisfied with that since you still decided to write a review about an issue prior. Maybe thanking them for hiring a qualified service rep or even addressing the positive side of the end result this time will continue to bring you good karma.

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