Unfortunately for me, I have to do much of my grocery shopping, which I commonly refer to as a scavenger hunt, at Hannaford in Amsterdam, NY. 90% of the employees are simply awful to interact with, the exception being the deli staff. They're very nice, and do a nice job. That being said..
Customer service. That's an oxymoron. I am 30 years old, and a regular at this store, so when I attempt to cash in a $5 scratch off ticket and am refused by a miserable woman that ignored me for a good 5 minutes prior to acknowledging me, it is quite aggravating. I know that you must be 18 to purchase lotto fix, but never have I had to show I'd for cashing it. Because I didnt have my ID, I wasn't allowed to cash the ticket. I even read the rules of the redemption on the ticket to her.
My other grievance is the constant black of product. They are ALWAYS out of any and everything. Always. A common practice at this store is to fill in empty spots on shelves by pulling others to the front. Example, yogurt. Rather than restock the correct product, like mango yoplait whips yogurt, they will put whatever is on the shelf, like orange creamsicle yoplait, in its place. Once in a while, OK. But every time? Its just lazy. Iced coffee? Nah, let's just put orange juice in its place. This is why I call it a scavenger hunt. This happened again this morning, and I have reached my limit.
Hannaford, STEP IT UP. District managers, do your job. Manage your stores.